Question 1

What is IT asset disposition (ITAD)?

Accepted Answer

ITAD is the process of securely retiring end-of-life IT equipment. It encompasses data destruction, asset tracking, logistics, remarketing of reusable devices, and certified recycling of everything else. A proper ITAD program protects your organization from data breaches and regulatory violations.

Question 2

What data destruction methods do you use?

Accepted Answer

We offer three NIST 800-88 compliant methods: software-based overwriting (3-pass or 7-pass), degaussing (for magnetic media), and physical shredding (for SSDs and highest-security requirements). The method is matched to your security policy and compliance requirements.

Question 3

Do you track individual assets by serial number?

Accepted Answer

Yes. Every device is cataloged by serial number, make, model, and asset tag at intake. The final disposition report shows the status of each individual device — destroyed, remarketed, or recycled — with corresponding certificates.

Question 4

Can we get revenue for our old IT equipment?

Accepted Answer

Often, yes. Servers, enterprise networking gear, and recent-model laptops frequently have remarketing value. We test, refurbish, and resell these through our channels and return the net recovery revenue to you.

Question 5

What certifications should an ITAD vendor have?

Accepted Answer

At minimum: R2 (Responsible Recycling) and e-Stewards. These certify that your vendor follows documented processes for data destruction, environmental management, and downstream accountability. Our partners hold both, plus ISO 14001 and NAID AAA for data destruction.

Question 6

Is onsite data destruction available?

Accepted Answer

Yes. For organizations with strict security policies (financial, healthcare, government), we deploy mobile shredding equipment to your facility. Drives are destroyed while you observe, and you receive Certificates of Destruction before our truck leaves.

Question 7

How do you handle devices with no remarketing value?

Accepted Answer

Devices with no resale value are dismantled and recycled through R2/e-Stewards certified processors. Precious metals are recovered from circuit boards, copper from wiring, aluminum and steel from housings. Nothing is exported to developing countries.

Question 8

What compliance standards does your ITAD process meet?

Accepted Answer

Our process is designed to satisfy HIPAA, GLBA, SOX, PCI-DSS, FISMA, FERPA, FACTA, and state-specific data privacy laws. We provide the specific documentation each framework requires, including Certificates of Destruction with method, date, and serial number.

IT Asset Disposition — Frequently Asked Questions